Refund and Returns Policy

At Rumani Perfume, customer satisfaction is important to us. We want you to have a pleasant shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

• Return requests must be raised within [X days] of receiving the order.

• Products must be unused, unopened, and in their original packaging.

• Perfumes that have been opened, used, or damaged after delivery are not eligible for return, except in cases of verified damage or incorrect products.

• Products must be returned with their original packaging and accessories, where applicable.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please share your order number and clear photographs or an unboxing video showing the issue so our team can review your request.

Refund Process

Once your return request is approved and the returned product is received and inspected, we will notify you about the refund status.

Approved refunds will be processed to the original payment method within [X–X business days], depending on your payment provider.

Non-Returnable Items

For hygiene and product safety reasons, opened or used perfumes are generally not eligible for returns unless the product is damaged, defective, or incorrect.

Return Shipping Charges

Return shipping charges will be communicated during the return approval process. For verified damaged, defective, or incorrect products, eligible return shipping costs will be handled by Rumani Perfume.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

For return, refund, or exchange-related queries, please contact us:

Rumani Perfume
638/1 A2, Bibwewadi, Pune, Maharashtra – 411037, India
Email: Rumaniperfumes@gmail.com
Phone: +91 7387781885